Privacy Policy
Overview
Bye Bye Stumps ("we," "us," or "our") is a stump grinding service based in Minnesota. We respect your privacy and are committed to being transparent about how we collect and use information on our website. This policy explains what data we collect, how we use it, and your rights as a visitor.
Information We Collect
We collect information in three ways: information you provide directly via our website, information you provide when contacting us by phone, and information collected automatically when you visit our site.
When you fill out a contact or quote request form on our website, we collect your name, email address, phone number, and service address or location.
When you call us to request a quote or schedule service, we collect similar information over the phone, including your name, phone number, service address, and details about the work requested. This information is stored in our customer relationship management (CRM) system so we can manage your service, follow up on quotes, and maintain a record of past work.
We may also communicate with you via SMS text message for appointment confirmations, scheduling updates, and follow-ups related to your service. By providing your phone number, you consent to receive these service-related text messages from us. Message frequency varies. Message and data rates may apply. Consent to receive text messages is not a condition of purchasing any services. You can opt out at any time by replying STOP. For help, reply HELP or contact us at the email listed below. In compliance with the TCPA we will comply with such opt out requests within 10 business days.
When you visit our website, we also automatically collect certain usage data through cookies and analytics tools (such as Google Analytics). This may include your IP address, browser type, device information, pages visited, time spent on the site, and general geographic location. This data helps us understand how visitors use our site so we can improve it. We may share your information with Google Analytics to track and analyze the use of the Services. The Google Analytics Advertising Features that we may use include: Remarketing with Google Analytics, Google Display Network Impressions Reporting and Google Analytics Demographics and Interests Reporting. To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout. You can opt out of Google Analytics Advertising Features through Ads Settings and Ad Settings for mobile apps. Other opt out means include http://optout.networkadvertising.org/ and http://www.networkadvertising.org/mobile-choice. For more information on the privacy practices of Google, please visit the Google Privacy & Terms page.
How We Use Your Information
We use the information we collect to:
- Respond to quote requests and customer inquiries
- Schedule and coordinate stump grinding services
- Communicate with you about your service via phone, email, or SMS
- Store and manage customer records in our CRM for service history and follow-up
- Improve the performance and usability of our website
- To post testimonials
- To comply with legal obligations
- To send marketing and promotional communications
We do not use your information for automated decision-making or profiling.
How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your personal information only as needed to operate our website and business, such as with analytics providers (including Google Analytics), our CRM platform, and our website hosting provider. These service providers only receive the data needed to perform their functions for us and are not authorized to use it for their own purposes. Your contact details and location information are otherwise used by Bye Bye Stumps to fulfill your service request.
Cookies
Our website uses cookies (small text files stored on your device) to support analytics and improve your experience. You can disable cookies in your browser settings at any time. Note that disabling cookies may affect how certain parts of the site function.
Data Retention
We retain contact form submissions and phone-collected customer information in our CRM for as long as needed to fulfill your service request and for up to five (5) years afterward for follow-up, service history, and record-keeping purposes, unless you request earlier deletion and we are not required to keep the information for legal, administrative, or legitimate business purposes. SMS communication history is retained in accordance with our CRM provider's data retention policies. Analytics data collected through Google Analytics is retained for up to 14 months per Google's default settings, unless we configure a different retention period.
Your Rights
You have the right to request access to, correction of, or deletion of your personal information at any time. We will respond to your request within thirty (30) days. If we deny your request, you may appeal by contacting us using the information below and stating that you would like to appeal our decision. We will review and respond to your appeal within a reasonable time.
Security
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
Children's Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website. If you believe a child has provided personal information to us, please contact us so we can review and delete it if appropriate.
Contact Us
If you have questions about this privacy policy or how we handle your information, please reach out: privacy@byebyestumps.com.
Changes to This Policy
We may update this privacy policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically.